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FAQ

Questions? Answered Clearly.

Straight answers on cost, timelines, ownership, features and support. Search below, or pick a topic.

Getting started

What does K Light Space do?

We design and build fast, mobile-first WordPress websites for businesses in Africa and around the world, and we make it easy for customers to contact you through WhatsApp, forms and bookings. We also speed up existing websites and look after them with a Care Plan.

Who do you work with?

Hotels, schools, real estate companies, restaurants and other businesses, in Africa and worldwide. If your industry is not on that list, send us a message and we will tell you honestly whether we are a good fit.

How do I get started?

Send us a message through the contact page or on WhatsApp. We reply with a few questions, a clear scope and a fixed quote. Work only starts after you approve the quote.

Do you work with clients outside Africa?

Yes. We work remotely with clients worldwide through WhatsApp, email and video calls.

Pricing and payment

How much does a website cost?

Packages start from the prices shown on our packages page. The final price depends on the number of pages, booking or payment features and extra languages, and your written quote confirms the exact figure before any work begins.

Are there any hidden fees?

No. Your quote lists every cost. Domain, hosting and premium plugin licenses are billed separately, at cost, and registered in your name.

How do payments work?

We ask for a 80% deposit to start and the balance of 20% before launch. Everything is written in your quote.

Can I pay in my local currency?

We can agree payment in your local currency where it is practical. Your quote states the amount and the payment method.

Process and timeline

How long does a website take to build?

Most standard projects take about 3 weeks from approval to launch. Larger projects with booking, listings or payments take longer, and delays usually come from content or feedback arriving late. Your quote confirms the timeline for your project.

What do you need from me to start?

Your logo, text and photos if you have them. If you do not, we guide you on what to prepare. After the first chat you receive a short brief that lists exactly what is needed.

Can I ask for changes during the project?

Yes. Your package includes 3 rounds of changes during the design step. Changes beyond the agreed scope are quoted before any extra work begins.

Ownership and hosting

Do I own my website?

Yes. Your domain, hosting account and content are in your name, so there is no lock-in. You receive full access at launch.

Do I need to buy hosting and a domain?

Yes, a website needs both. They are billed separately, at cost, in your name. We guide you to a suitable option and can set it up with you, and your quote lists the cost.

Can I update the website myself?

Yes. The site is built on WordPress, and you receive a hand-over video that shows you how to edit text, images and prices.

Can I move my website to another host later?

Yes. Because you own the site, you can move it. A WordPress site can be moved to another host, and we can help with the move as a separate quote.

Design and features

Will my website work well on phones?

Yes. Every site is designed for phones first and tested on mobile before launch, because that is where most visitors arrive.

Can customers contact or book through WhatsApp?

Yes. We add a click-to-chat button, enquiry forms and booking forms, so customers can reach you in one tap. Every form enquiry is also emailed to you and saved in your website dashboard.

Can customers pay online?

Where a payment provider is available in your country and suits your business, yes. Availability and fees vary by country, so your quote confirms what is possible for you.

Can my website be in more than one language?

Yes. We can build bilingual websites, such as English and French, as an add-on. It is quoted before work begins.

Speed and Google

How fast will my website be?

We test every site on mobile before launch and share the result with you. We do not promise a fixed score, because results depend on your content and hosting, but we build for speed from the start.

Will my website appear on Google?

We build every site with a search-ready structure, clear titles and descriptions, and a Google Business setup where it applies. No one can honestly guarantee a ranking, but a fast, well-structured site gives you the best foundation.

Support and Care Plan

What is a Care Plan?

A monthly service that keeps your website backed up, updated and monitored, with a short monthly speed report and WhatsApp support. It is agreed in writing, and you can see what is covered on the Care Plan page.

What support do I get after launch?

Every package includes support after launch, as stated in your quote. After that, you can edit your site yourself with the hand-over video, or add a Care Plan.

What if my website goes down or is hacked?

With a Care Plan, we are alerted and aim to respond within 24 hours on working days, then fix the problem or restore a recent backup. Without one, contact us and we will quote the work. No website can be made completely immune to attack, but regular backups and updates lower the risk.

Still Have a Question?

Message us directly. We reply on WhatsApp with a clear answer.